Contact Information
IDB Global Federal Credit Union
1300 New York Ave. N.W. (view map)
Washington, DC 20577
Mailing Address
P.O. Box 27377
Washington, DC 20038-7377
Business Hours
Monday - Friday:
9:00 am - 6:00 pm ET
Holiday Closings
Branch Hours
9:00 am to 4:00 pm ET
Wire Hours
9:00 am - 3:00 pm ET
Phone: 202-623-3363
Email: Send Email
Skype: myidbglobalfcu
Fax: 888-919-0578
WhatsApp/SMS:
+1 970-432-4328
Our head office is located in the building of the central offices of the Inter-American Development Bank in the East Wing of the ground floor.
ABA ROUTING NUMBER
Our ABA Routing Number is 254074183. It is needed for ACH, Direct Deposit, wire transfers and other electronic transactions transferred to an account at our Credit Union.
NOTARY SERVICES
Need to have a document or title notarized? Several of our staff are authorized notary publics and will be glad to assist you. Please call us at 202-623-3363 to set up an appointment with a notary.
Contact IDB Global Federal Credit Union Customer Service
We’re always ready to help – 24 hours a day, 7 days a week
Phone: 202-623-3363 or Fax: 888-919-0578
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Member Services
Talk to a Member Services representative today!
Let's Talk
Available: (9 – 5pm EST Monday – Friday)
Appointments
Please be notified that our branch is now available to members. Schedule your In-PERSON or VIRTUAL appointment NOW! We highly recommend appointments to avoid overcrowding or waiting extended periods of time.
Make an Appointment
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Debit Cards (Mastercard®)
Talk to a Debit Card representative today!
Let's Talk
Available: (9 – 5pm EST Monday – Friday)
To activate a domestic debit card (live in the USA) please call 1-833-990-0747.
Please have the following items ready.
- Must call from the primary phone number registered in the account
- Debit Card Number
- Account Owner’s Date of Birth
- (mm-dd-yy)
To activate an international debit card (live outside the USA) please call 202-623-3363.
24/7 DEBIT CARD CALL SERVICES
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24/7 Pin Change Domestic Cardholders
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24/7 Pin Change International Cardholders
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24/7 Lost/Stolen Card or Support
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Domestic: 1-501-246-8497
Outside the U.S.: 1-866-207-9154
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Debit Card Dispute
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*Follow your local telecom procedure to speak to an operator and initiate the collect call free of charge. If you call directly, international charges will apply to you.
Interested in an IDB Global Federal Credit Union Debit Card?
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Mortgage Loans
Talk to a Lending Advisor today!
Let's Talk
Available: (9 – 5pm EST Monday – Friday)
Appointments
Schedule an appointment now with one of our Loan Officers to learn about our mortgage options:
Make an Appointment
Interested in an IDB Global Federal Credit Union Mortgage?
Compare mortgage options, view our competitive rates, and start your application online.
aPPLY nOW
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Loans (Auto & Consumer)
Talk to a Lending Advisor today!
Let's Talk
Available: (9 – 5pm EST Monday – Friday)
Appointments
Schedule an appointment now with one of our Loan Officers to learn about our lending options:
MAKE AN APPOINTMENT
Interested in an IDB Global Federal Credit Union Loan?
View our competitive rates, term options, and start your application online.
Send a Message
Credit Cards (Visa®)
Talk to a Lending Advisor today!
Let's Talk
Available: (9 – 5pm EST Monday – Friday)
Appointments
Schedule an appointment now with one of our Loan Officers to learn about our credit card options:
MAKE AN APPOINTMENT
Interested in an IDB Global Federal Credit Union Credit Card?
View our competitive rates and card options, and start your application online.
Apply Now
24/7 Lost/Stolen and Card Service
1-800-944-2726 (Domestic)
1-781-756-8160 (International)
Enable Credit Card Pin or Reset 1-888-891-2435
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Investment Services
Investment Services
- Free counseling sessions available over the phone & in-person | Program Information.
- Financial Consultant/Mauricio Herbas: 202-623-2838
- Financial Consultant/Freddy Telleria: 202-623-2017
Appointments
Schedule appointments: 202-623-2175
Credit Counseling Services
Credit Counseling Services
- Free counseling sessions available over the phone & in-person | Program information
- 24/7 Money Management: 1-877-349-4445
Credit Union Leadership Team
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William L. (Chip) Lusk, Jr.
Chief Executive Officer (CEO)
Luis Arias
Chief Financial Officer
Mark Schwartz
Chief Human Resources Officer
Kia B. Ware
Chief Information Officer
Marilyn Wagner
Chief Experience Officer
Marco Paredes
Chief Lending Officer (CLO)
NMLS ID 646015
Katherine Lopez
Chief Risk Officer
Board of Directors
Directors are volunteers elected by the members for a term of three years. The Board of Directors meets monthly to provide general direction and oversight of the Credit Union in accordance with the Federal Credit Union Act and the Rules and Regulations of the National Credit Union Administration.
Chair: María Valeria Zemborain
Vice-Chair: Sandra Darville
Treasurer: Diego Flaiban
Secretary: Jorge Roldan
Assistant Treasurer: Maria Eugenia Roca
Assistant Secretary: Claudia Franco
Immediate Past Chair: Juan Manuel Fariña
Members: Ken Foley, Monica Velásquez
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Supervisory Committee
The five-member Supervisory Committee, appointed by the Board of Directors, is responsible for overseeing quarterly agreed-upon procedures and annual external audits and for monitoring compliance with the regulatory requirements of the National Credit Union Administration (NCUA). This includes selecting auditors, verifying member accounts, reviewing internal controls to assure proper compliance, responding to member complaints, and recommending procedural improvements.
Chair: Ken Foley
Vice-Chair: Ignacio Barragán
Secretary: Tolulope Oyesfesobi
Members: Bruno Fernandez, Lucrecia Ledesma
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